Microsoft’s cloud aspirations have taken a hit after its Azure service saw multiple outages over the past
week that left customers unable to access any of the services on offer.
is in addition to service-wide interruptions to other services such as Virtual Studio and the management
portal.
Problems began on 8 August when customers in Japan suffered, in the words of Microsoft, a “partial
performance degradation” that wasn’t fixed until the Monday after [11 August]. Customers in Japan
experienced auto-scaling problems with Cloud Services and with Virtual Machines, and the firm’s Japan
East data centre suffered the brunt of the problems.
Also on 8 August, the Azure management portal experienced issues that stopped users logging in with many
receiving an "Error 500" message and engineers reported that “a retry would likely have resolved the issue
for any impacted customers.”
It quickly became a black Friday for Azure as its western US region customers saw a “partial service interruption” that affected customers of its Cloud Services, Storage and Backup services.
Brazilian customers didn’t see problems until the 11 August when, for around four hours, “intermittent connectivity issues” hit Azure services deployed in the south of the country, Microsoft admitting it was related to network infrastructure.
Customers on the eastern side of the US weren’t left out as another “partial performance degradation”
affected the data centre on 12 August with customers likely to have experienced “issues with proper data
flow to their Auto-Scale configurations.”
Visual Studio Online, meanwhile, saw a full outage as customers reported problems related to latency and extended execution times and, though the service was restored after several hours, Microsoft is still investigating the root cause.
Microsoft has managed to repair all the problems with Azure and it forms a major part of Satya Nadella's plan to turn Microsoft into a company that generates significant revenues from the sector.
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